Terms of use

Last updated: February 24, 2026

These Terms of Use ("Terms") govern access to and use of the website located at www.surge9.com (the "Website") and certain related services provided by Leap9 Inc. ("Leap9", "we", "us", or "our").

By accessing or using the Website, you agree to be bound by these Terms.

If you do not agree to these Terms, you should not use the Website.

1. Scope of these terms

These Terms apply to:

• Visitors to the website
• Individuals accessing publicly available materials
• Individuals submitting inquiries, demo requests, or contact forms

These Terms do not govern:

• Use of the Surge9 SaaS platform by customers or authorized users
• Subscription agreements executed between Leap9 and its customers

Use of the Surge9 SaaS platform is governed by separate contractual agreements between Leap9 and its customers.

2. Privacy

Your use of the Website is subject to our privacy practices.

• The website privacy policy governs personal information collected through www.surge9.com.
• The Surge9 platform privacy policy governs personal information processed within the Surge9 SaaS platform. Copies of these policies are available on our Website or may be requested by contacting info@surge9.com.

3. Website content

All content on the Website, including but not limited to text, graphics, logos, images, videos, software descriptions, and other materials ("Content"), is owned by Leap9 or its licensors and is protected by applicable intellectual property laws.

You may:

• Access and view website content for informational and non-commercial purposes. You may not:

• Copy, reproduce, distribute, modify, or create derivative works of website content without prior written consent from Leap9.

4. Acceptable use

You agree not to:

• Use the website in violation of any applicable laws or regulations
• Attempt to gain unauthorized access to website systems
• Introduce malicious code, viruses, or harmful technologies
• Interfere with website security or functionality
• Use automated systems (e.g., bots, scrapers) to extract data without authorization

Leap9 reserves the right to restrict or terminate access for violations of these Terms.

5. No professional advice

Information provided on the Website is for general informational purposes only and does not constitute legal, financial, employment, or professional advice.

6. SaaS platform access

Access to the Surge9 SaaS platform requires:

• A valid customer agreement
• Authorized user credentials
• Compliance with applicable subscription terms

If you are accessing the Surge9 platform under a customer agreement, your rights and obligations are governed by that agreement, not these Terms.

7. Third-Party links

The Website may contain links to third-party websites or services.

Leap9 does not control and is not responsible for the content, privacy practices, or terms of third-party websites.

8. Disclaimer of warranties

The Website and its Content are provided on an "as available" basis.

To the maximum extent permitted by law, Leap9 disclaims all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement

Leap9 does not warrant that the Website will be uninterrupted, secure, or error-free.

9. Limitation of liability

To the fullest extent permitted by applicable law, Leap9 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the Website.

Leap9's total liability arising from or relating to Website use shall not exceed one hundred Canadian dollars (CAD $100).

This limitation does not apply where prohibited by law.

10. Indemnification

You agree to indemnify and hold harmless Leap9 and its officers, directors, employees, and affiliates from any claims arising from:

• Your misuse of the website
• Your violation of these terms
• Your violation of applicable laws

11. Modifications to these terms

Leap9 may update these Terms from time to time.

The "Last Updated" date at the top of this page reflects the most recent revision.

Continued use of the Website after changes constitutes acceptance of the revised Terms.

12. Governing law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

13. Contact information

If you have questions about these Terms, please contact:

Leap9 Inc.
850-36 Toronto Street
Toronto Ontario M5C 2C5
Canada

Email: info@surge9.com