Website privacy policy

Last updated: February 24, 2026

Leap9 Inc. ("Leap9", "we", "us", or "our") is a corporation organized under the laws of the Province of Ontario, Canada, with its registered office at 850-36 Toronto Street, Toronto, Ontario, Canada. Leap9 operates the Surge9 microlearning platform.

This Website Privacy Policy describes how we collect, use, and disclose personal information through our public website located at www.surge9.com and related marketing pages (the "Website").

This Policy applies only to information collected through the Website. It does not apply to personal information processed within the Surge9 SaaS platform. Processing within the Surge9 platform is governed separately by the Surge9 Platform Privacy Policy, which may be obtained by contacting info@surge9.com.

1. Scope

This Website Privacy Policy applies to:

• Visitors browsing our Website
• Individuals submitting contact forms
• Individuals requesting product information or demos
• Individuals subscribing to newsletters or marketing communications

It does not apply to:

• Users accessing the Surge9 SaaS application
• Personal information processed within customer accounts on the Surge9 platform

2. Personal information we collect

2.1 Information you provide directly

We may collect personal information that you voluntarily provide, including:

• Name
• Business email address
• Company name
• Job title
• Phone number
• Information contained in inquiries or form submissions

2.2 Automatically collected information

When you visit the Website, we may automatically collect certain technical information, such as:

• IP address
• Device type
• Browser type
• Pages visited
• Date and time of visit
• Referring URLs

This information helps us maintain Website functionality, security, and performance.

3. How we use personal information

We use personal information collected through the Website to:

• Respond to inquiries and requests
• Provide product information and demonstrations
• Communicate about our services
• Improve Website performance and user experience
• Ensure security and prevent misuse
• Comply with legal obligations

We do not sell personal information.

4. Legal basis for processing (where applicable)

Where required by applicable data protection laws, we process personal information on one or more of the following legal bases:

• Legitimate business interests (such as responding to inquiries and improving our Website)
• Contractual necessity (where applicable)
• Consent (where required, including for certain cookies or marketing communications)
• Compliance with legal obligations

5. Marketing communications

If you choose to receive marketing communications from us, you may opt out at any time by:

• Clicking the "unsubscribe" link in our emails, or
• Contacting us at info@surge9.com

Opting out of marketing communications does not affect service-related communications.

6. Cookies and tracking technologies

The Website uses cookies and similar technologies for:

• Essential Website functionality
• Performance and analytics
• Security

You may configure your browser to refuse cookies; however, certain Website features may not function properly if cookies are disabled.

Where required by law, we provide cookie consent mechanisms.

The use of cookies on the public Website is separate from functionality within the Surge9 SaaS platform.

7. Sharing of personal information

We may share Website-related personal information with trusted service providers who assist in operating our Website and conducting business activities, such as:

• Hosting providers
• Analytics providers
• Marketing service providers

These providers are contractually required to safeguard personal information and process it only for authorized purposes.

We may also disclose personal information where required by law or to protect our legal rights.

8. International data transfers

Personal information collected through the Website may be processed in countries outside your jurisdiction of residence. Where required, we implement appropriate safeguards to protect personal information during such transfers.

9. Data retention

We retain personal information collected through the Website only as long as necessary to:

• Respond to inquiries
• Fulfill legitimate business purposes
• Comply with legal obligations

10. Your rights

Depending on your jurisdiction, you may have rights to:

• Access your personal information
• Request correction
• Request deletion
• Object to certain processing
• Request data portability

To exercise your rights, please contact info@surge9.com.

11. Surge9 platform processing

If your organization uses the Surge9 SaaS platform, personal information processed within the platform is governed by the Surge9 Platform Privacy Policy, not this Website Privacy Policy.

A copy of the Surge9 Platform Privacy Policy may be obtained by contacting info@surge9.com.

12. Security

We implement reasonable technical and organizational measures to protect personal information collected through the Website.

13. Changes to this policy

We may update this Website Privacy Policy from time to time. Updates will be reflected by the revised "Last updated" date above.

Contact us

If you have any questions about this Privacy Policy, please contact:

Leap9 Inc.
850-36 Toronto Street
Toronto Ontario M5C 2C5
Canada

Email: info@surge9.com